THIS REFUND POLICY DOES NOT APPLY TO TRADES WITH BOT.TF BOTS.
Within fourteen (14) days after delivery of your bot, you may request a refund for any reason by creating a support ticket. You must withdraw all your deposited items within two (2) days after requesting the refund, all items that are not withdrawn will be lost. When your profile is marked on SteamRep.com, you will lose your right for a refund.
Virtual items and prepaid credit purchased from Bot.tf / Shop.tf and donations cannot be refunded. When a bot has been purchased or renewed using prepaid credit, the refund will be credited to your prepaid credit instead. Any order completed using Steam items (e.g. Mann Co. Supply Crate Keys or CS:GO Keys) and Paysafecard cannot be refunded.
Chargebacks and disputes
Any chargeback or dispute will result in an immediate permanent account suspension, all services will be terminated, all account credit will be lost and all items will be lost.
Changes to our refund policy
We may update this refund policy by posting a new version on this website.
You should check this page occasionally to ensure you are familiar with any changes.
If there are any questions regarding this refund policy you may contact us.
Last updated 18th July 2016